Refund and Returns Policy

Refund & Returns Policy – Mama Dose Functionals
Effective date: June 13, 2025

We stand behind the quality of our products. If you’re not satisfied, here’s how our refund and returns process works:

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1. Refund Offer

• 50% refund of your purchase price if you’re dissatisfied.

• Must be requested within 7 days of delivery.

2. Eligibility & Returns

• Condition: Product must be unused and in its original, sealed packaging.

• Proof of purchase: Include your order number or sales receipt with your request.

• Return shipping: You are responsible for return postage; these costs are non-refundable.

• Perishable items (e.g. food, gummies) must remain sealed; otherwise they cannot be returned.

3. How to Request a Refund

1. Email our support team at support@mamadosefunctionals.com within 7 days of delivery.

2. In your message, please include:

   • Your name and order number

   • Reason for dissatisfaction

   • Photograph of the sealed product (if applicable)

3. We’ll send you a pre-paid return label (for domestic orders) or instructions for international returns.

4. Refund Processing

• Once we receive and verify your return, we’ll issue a 50% refund to your original payment method within 5–10 business days.

• You’ll receive an email confirmation when your refund is processed.

5. Feedback Request

Your experience matters. After you’ve submitted your refund, we’ll send a short survey asking:

• What didn’t work for you?

• Any suggestions for improvement?

Your insights help us refine our formulas and service.

6. Continuous Improvement

We review all feedback monthly and incorporate it into:

• Product formulation updates

• Packaging enhancements

• Customer service training

Thanks to your input, we continuously raise our standards.

7. Need Help?

For all refund or returns inquiries, contact:

• Email: support@mamadosefunctionals.com

We’re here to ensure you have the best possible experience with Mama Dose Functionals.